To better serve you in this time of need, we’re taking extra measures to ship out orders on time, while keeping our warehouse personnel safe. In addition, to help you maintain the skincare results you’ve come to love and expect, we’re offering 20% off ALL regularly-priced products with the code SKIN20 at checkout.
For more on what to expect during this time, please review our FAQs here.
Q: When will my order arrive?
A: Most orders leave our warehouse within 24 hours, and you can typically expect to receive your order within 2-7 business days (between 14-21 days for international orders). However, there may be slight order delays as our staff practices safe social distancing. If there is a delay with your order, we will notify you by email immediately.
Q: Is there a limit on how much I can order?
A: At this time, there is no limit on how much you can order. In fact, our systems show people have been “stocking up” on their favorites. However, we can’t guarantee how much inventory we’ll have in the near future. So, if there’s something you’ve had your eye on, we recommend securing it now.
Q: Why are some items out of stock?
A: We’ve recently experienced an unusually high number of orders. For this reason, certain items are currently out of stock. We’re working on getting these items back in stock ASAP, but there’s no guarantee on how long that will take. For this reason, we recommend securing your favorites while they are available.
Q: How can I reach customer service?
A: Our call centers are experiencing high call volume at this time, which is why we’ve introduced a live chat feature on our website to better assist you. If you’re having difficulty reaching our agents by phone at 1-800-347-1558, please take advantage of the live chat, or email us at [email protected].
Q: What’s the best way to care for my skin during this time?
A: To maintain the results you’ve come to love and expect, we recommend staying consistent with your usual skincare routine. If you’re running low on your skincare essentials, make sure to re-up now to avoid backtracking on your progress. And because you may be getting less Vitamin D from spending more time at home, we recommend using antioxidant-rich skincare products like Blue-Defense HydroGel, Line-Smoothing HydroMask, InvisiCrepe BodyBalm, and Illuminating Dark Spot Corrector to give your skin an extra boost of resilience.