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To see our FAQS regarding Covid-19, click here.

40% OFF Sitewide for a limited time!

*EXPIRES 12/03 AT 11:59PM (EST).
Use code CITY40 at checkout*
Use code CITY40 at checkout*
*EXPIRES 12/03 AT 11:59PM (EST).

Frequently Asked Questions

Q: When will my order arrive?

A: Due to safety measures in place to protect our distribution center staff, we’re currently experiencing shipping delays. Please allow an additional 1-2 weeks for your order to process, with a transit time of 4-8 business days for domestic orders and between 14-30 days for international orders. You’ll receive an email with your tracking information once your order has shipped. We thank you for understanding as we navigate through this difficult time, and hope to return to our regular shipping schedule soon.

Q: Is there a limit on how much I can order?

A: At this time, there is no limit on how much you can order. In fact, our systems show people have been “stocking up” on their favorites. However, we can’t guarantee how much inventory we’ll have in the near future. So, if there’s something you’ve had your eye on, we recommend securing it now.

Q: Why are some items out of stock?

A: We’ve recently experienced an unusually high number of orders. For this reason, certain items are currently out of stock. We’re working on getting these items back in stock ASAP, but there’s no guarantee on how long that will take. For this reason, we recommend securing your favorites while they are available.

Q: How can I reach customer service?

A: Our call centers are experiencing high call volume at this time, which is why we’ve introduced a live chat feature on our website to better assist you. If you’re having difficulty reaching our agents by phone at 1-800-347-1558, please take advantage of the live chat, or email us at [email protected].

Q: What’s the best way to care for my skin during this time?

A: To maintain the results you’ve come to love and expect, we recommend staying consistent with your usual skincare routine. If you’re running low on your skincare essentials, make sure to re-up now to avoid backtracking on your progress. And because you may be getting less Vitamin D from spending more time at home, we recommend using antioxidant-rich skincare products like Blue-Defense HydroGel, Line-Smoothing HydroMask, InvisiCrepe BodyBalm, and Illuminating Dark Spot Corrector to give your skin an extra boost of resilience.

Updated Privacy Policy

We’ve revised our EU Residents Privacy Policy pursuant to GDPR. Please take a moment to review.