Refund policy
How can I return a product?
To make a return, please contact our Customer Service team at 1-800-347-1558 or support@citybeauty.com. They will help you get started with your return process. Please note that shipping fees are non-refundable and City Beauty® does not cover shipping costs for returns. We recommend using a shipping service with reliable tracking or shipping insurance as we cannot issue a refund to lost items. Thank you for understanding.
Do you offer exchanges?
Due to the limited quantity of certain items, we do not offer exchanges at this time. You are always welcome to return a product for a refund and repurchase a new product.
If your product is damaged, please contact our Customer Service team at 1-800-347-1558 or support@citybeauty.com so we can send you a replacement.
Do you offer a product guarantee?
We strive to provide you with the best possible experience. All orders are backed by our 60 Day* Money-Back Guarantee. If you’re not satisfied with your product for any reason, please send it back within 60 days for a full refund of your purchase price — no questions asked!
To initiate a refund, please contact our Customer Service team at 1-800-347-1558 or support@citybeauty.com.